Policies and Procedures

The UNC Asheville OneCard is the official ID and on-campus debit card for The University of North Carolina at Asheville. The UNC Asheville OneCard is property of the University and should be carried with the cardholder at all times. It is not transferable. Altering or lending this card will subject the cardholder to disciplinary action. Only the person pictured on the ID card will be allowed to use the card.

The UNC Asheville OneCard is a multipurpose card, serving as the official ID card and as an on-campus debit card. All UNC Asheville students, faculty, adjunct, staff and extended temporary employees are required to have the OneCard with them while they are on campus. If the card will be used for identification only, there is no requirement to deposit funds in the OneCard account.

Use of the UNC Asheville OneCard includes, but is not limited to, the following:

Campus Bookstore, Career Center, Cashier’s Office, copiers and printing services, drama tickets, dining services, health services, Highsmith Union food court, laundry facilities, Ramsey Library, parking fines, Argo Cafe, recreational activities, student life activities, and snack and vending machines.

These terms and conditions are subject to change without notice.

Managing Your OneCard Account

Obtaining a OneCard

Students MUST be registered for classes at UNC Asheville and bring a driver’s license or other form of valid photo ID in order to obtain a UNC Asheville OneCard. The UNC Asheville OneCard account is a general purpose, prepaid, declining balance purchase plan. The OneCard office administers all OneCard account financial activities. Upon the initial deposit, the OneCard will establish an electronic balance in the cardholder’s name. All sale transactions are debited from the OneCard account electronically. The cardholder shall be responsible for observing the debit transaction at the time of the sale and for monitoring the current account balance. Each individual is responsible for managing his/her account. A OneCard account is like cash – it must be protected.

There are no transaction charges. No interest is earned. This card is not a credit card. Purchase returns will be credited to OneCard accounts. Cash refunds and withdrawals will not be permitted. Purchases will not be permitted with a malfunctioning card. There are no limitations on the number of times the OneCard may be used or the dollar amount of any transaction, so long as the purchase amount does not exceed the balance of the OneCard account.

Lost, Stolen, or Misplaced Cards

The cardholder is responsible for immediately reporting a lost, stolen, or misplaced card to the OneCard office in 120 Highsmith University Union during business hours (828.251.6767) or to Campus Police office after hours (828.251.6710). Business hours are Monday – Friday, 8 a.m.- 5 p.m. If reported after hours, the cardholder must come to the OneCard office during business hours for a replacement card.

A replacement fee of $25.00 will be charged for lost, stolen, misplaced, or damaged cards.

The cardholder is responsible for all financial activity including accrued minus amounts generated by the use of his or her card, and agrees to pay for that activity. If the UNC Asheville OneCard is lost or stolen:

  • The cardholder may be responsible for up to $50 of unauthorized purchases if they report the loss to the UNC Asheville OneCard office within two (2) business days.
  • The cardholder may be responsible for up to $500 if they report the loss to the UNC Asheville OneCard office within sixty (60) days,
  • The cardholder may have unlimited responsibility for unauthorized purchases if they do not report the loss to the UNC Asheville OneCard office within sixty (60) business days.

Each campus department will be responsible for guarding against fraudulent usage of any card. The department may be held liable for amounts charged against stolen or loaned cards. Any card being used by an unauthorized user, anyone other than the person depicted on the card, shall be confiscated and turned in to the OneCard office.

Temporary ID Passes

NO temporary ID passes will be issued. In the event a card is lost or stolen after 5:00 p.m. After-Hour passes (temporary IDs) can be acquired at the Campus Police office in Weizenblatt Hall. A valid photo ID must be shown to obtain an After-Hour pass. This pass will be valid ONLY on the date issued between the hours of 5:00 p.m. and 8:00 a.m. the following morning, over a single weekend, or during campus holidays or anytime the OneCard office is closed. Five free After-Hour passes are allowed per semester. Campus Police will charge $5 for the sixth and each subsequent pass. The OneCard manager is the final authority concerning any request beyond five After-Hour passes.

This After-Hour pass must be accompanied with a valid photo ID in order to be used.

Disclosure of Account Information to Third Parties

The OneCard office will not disclose account information to third parties, including parents.

Deposits & Refunds

Deposits

Deposits into the UNC Asheville OneCard Account can be made in the OneCard office. No minimum deposit is required. Deposited funds are available immediately. Deposits made in the OneCard office may be made by cash, check, or money order. A fee of $25 is charged for all returned checks. The account will be deactivated if there is a returned check and no funds are in the account to cover that returned check.

After all university fees have been paid in full, students may go to the cashier’s office to get a check for the remaining balance left on their financial aid, scholarship or loan. After depositing this into their checking account, they may go to the OneCard office to make a deposit.

Refunds

Account balances will carry over to subsequent semesters. A student cardholder may apply, in person or in writing, for a refund at the end of the semester in which the student graduates, or at any other time during the semester if the student officially withdraws from enrollment at UNC Asheville. If a student is making a request at any time other than the end of an academic year, he or she may be required to produce documentation of his or her graduation or official withdrawal. This request for a refund must be made at the UNC Asheville OneCard office during its regular business hours of Monday through Friday, 8:00 a.m. to 5 p.m. (excluding University Holidays). No refunds will be issued for account balances less than $5. It is recommended the cardholder spends that $5 before leaving the campus. Refunds will be paid by check and processed within approximately six weeks of notification.

An employee may apply for a refund at any time during his or her employment.

Employee OneCards

Faculty, Adjunct and Staff

The OneCard gives faculty, adjunct and staff a method of payment for services campus wide, as it does for students. It serves as a campus debit card. Deposits may be made in the OneCard office. Faculty, adjunct and staff are not required to place funds on their OneCard. All replacement cards cost $25. Upon termination of employment at UNC Asheville, faculty, adjunct and staff are required to return their OneCard IDs to the OneCard office.

Extended Temporary Employees

All UNC Asheville extended temporary employees must obtain a OneCard for ID purposes. Funds cannot be put on these cards without the OneCard manager’s approval. Extended temporary employees are those employees who work 20 to 40 hours a week for at least 6 weeks. The supervisors of these temporary employees must file a new temporary wage authorization form and have it on file in Human Resources. In order to obtain IDs, extended temporary employees must bring a Request for ID form from HR in PH228.

Upon termination of employment, extended temporary employees are required to return their OneCard IDs to the OneCard office. If employment is resumed within six months and the card is on file, the card will be reactivated at no cost. If card is not on file, a cost of $25 is charged for reactivation.

Other UNC Asheville privileges for extended temporary employees include the use of Ramsey library; they may obtain a recreation pass for $10; and upon supervisor’s request, they may be issued a UNC Asheville email account.

All replacement cards cost $25.

Short-term and Intermittent Temporary Employees

OneCard IDs are not issued to temporary employees who work less than six weeks or who work intermittently at UNC Asheville unless approved by Human Resources.

OneCard Copy Cards

UNC Asheville Departments

UNC Asheville departments may obtain OneCard Copy Cards. Send an email to onecard@unca.edu containing the department’s name, account number, and name(s) that will be printed on the Copy Card.

Group Copy Cards

Copy Cards for any non-campus group are $5 per card. The UNC Asheville director in charge of the conference must send an email to onecard@unca.edu or call 828.251.6767 containing the Summer Conference name, account number and name(s) that are to be printed on each Copy Card.

Visitor Copy Cards

Visitor Copy Cards may be purchased in the ADM located in Ramsey Library for $1. Funds may be deposited on this card through the ADM. These copy cards expire yearly, on July 10th. The funds remaining on the card after the expiration date are non-refundable.

The UNC Asheville OneCard office is located at 120 Highsmith University Union. The telephone number is 828.251.6767. After hours, any OneCard problems should be directed to the Campus Police office located in Vance Hall. The telephone number is 828.251.6710.